The situation around COVID-19 is constantly evolving, so we are constantly reviewing the best ways to protect you and our employees. This is what you need to know about how CPS Fuels is stopping the spread of COVID-19.
For the foreseeable future we are asking our drivers to keep interactions with all customers to an absolute minimum.
This means that, for the time being at least, they may need to refuse your kind offers of a cup of tea and a chat, but we feel this is the best way to protect everyone.
We have advised our drivers to try and keep a distance of at least two metres from you at all times. Please respect this.
You won't be asked to sign for your delivery. All our deliveries are metered and the majority are digitally time and geo-stamped. We will not be asking for your signature.
Please stay inside.
We will deliver your fuel directly to your outside tank while you stay inside.
We won’t knock - we’ll treat it as if you are not even home.
If you have placed an order please keep the access clear and ensure the tank is unlocked, especially if you may need to self-isolate.
We will ask all commercial customers, including 3rd party drops, if anybody on the premises we are delivering to is self isolating.
We will record this on the ticket for the drivers.
This situation is going to continue changing over the next few weeks. We will continue to keep you updated with any further changes.
At the moment we are experiencing a high volume of orders and customer enquiries and must change the way we handle them to help our teams and suppliers cope with working from home.
We are doing our very best to maintain our delivery and customer service despite everything that’s going on and have taken a number of measures to keep up with customer demand.
We schedule your deliveries in the order that they were taken and are targeting the dates advised at the point of order.
With both our suppliers and our delivery teams under pressure we ask for your patience and understanding. All your orders will be delivered.
As a result of the number of enquiries we would ask that you only call us if you cannot order online. We need to ensure that our phone lines are open for vulnerable customers who cannot order online.
We will not be handling routine general enquiries by phone.
Vulnerable Customers & NHS Employees
There can be a range of factors that can impact our deliveries and potentially cause a delay.
We will attempt to prioritise* delivery to the most vulnerable (& NHS Employees), perhaps your neighbours or friends, more specifically;
- The elderly
- Those with pre-existing health conditions
- Families with babies and/or pregnancy
- Those instructed to Self-Isolate
- NHS Employees
If you are a vulnerable person (or NHS Employee), have one staying in your property, or enquiring on behalf of one, we ask you to:
The form will help us make sure these properties are prioritised* in times of increased delays.
*Your order would be prioritised over another taken on the same date on the planned route.
Maria and the team at CPS Fuels