The situation around COVID-19 is constantly evolving, so we are constantly reviewing the best ways to protect you and our employees. This is what you need to know about how CPS Fuels is Social Distancing to stop the spread of COVID-19.
For the foreseeable future we are asking our drivers to keep interactions with all customers to an absolute minimum.
This means that, for the time being at least, they may need to refuse your kind offers of a cup of tea and a chat, but we feel this is the best way to protect everyone.
We have advised our drivers to try and keep a distance of at least two metres from you at all times. To ease this for all:
Please respect Social Distancing
Please stay inside
You won't be asked to sign for your delivery. All our deliveries are metered and the majority are digitally time and geo-stamped. We will not be asking for your signature.
We will deliver your fuel directly to your outside tank while you stay inside.
We won’t knock - we’ll treat it as if you are not even home.
If you have placed an order please keep the access clear and ensure the tank is unlocked, especially if you are, or may need to, self-isolate.
We will ask all commercial customers, including 3rd party drops, if anybody on the premises/property we are delivering to is self isolating.
We will record this on information for our drivers.
This situation is going to continue changing over the next few weeks. We will continue to keep you updated with any further changes.
We continue to experience a high volume of orders and customer enquiries and have changed the way we handle them to help our teams and suppliers cope with working from home. We continue to do our very best to maintain our delivery and customer service despite everything that’s going on.
We schedule your deliveries in the order and service level that they were taken. We target the dates advised at the point of order.
With both our suppliers and our delivery teams under pressure we thank you for your patience and understanding.
Vulnerable Customers & NHS Employees
There can be a range of factors that can impact our deliveries and potentially cause a delay.
We will attempt to prioritise* delivery to the most vulnerable (& NHS Employees), perhaps your neighbours or friends, more specifically;
- The elderly
- Those with pre-existing health conditions
- Families with babies and/or pregnancy
- Those instructed to Self-Isolate
- NHS Employees
If you are a vulnerable person (or NHS Employee), have one staying in your property, or enquiring on behalf of one, we ask you to:
The form will help us make sure these properties are prioritised* in times of increased delays.
*Your order would be prioritised over another taken on the same date on the planned route.