In March CPS Fuels teamed up with TrustPilot to collect reviews and feedback on our fuel ordering and delivery service.
Today we celebrate passing the 500 review mark and have achieved an "Excellent" rating of 9.2 out of 10. We get a warm feeling inside when customers say nice things about us, and your reviews drive us to try harder everyday, delivering more than just fuel, but the best service we can as well.
Some highlights have been:
"Excellent service. Id had a new tank and boiler fitted so needed delivery within two days while the engineer was still on site and you were able to deliver that quickly. The man who delivered was polite and accommodating. Would definitely recommend you." thank you Mrs Jackson
or from Mr North West Norfolk:
"Fuel oil, NORTH WEST NORFOLK - Best online price. Prompt delivery, helpful driver. One warm and satisfied customer."
But it's not all good news.
Mrs Verrell said
"Driver declined to deliver our order as he said he could not gain access to the property. The obstacle was a couple of fence panels leant against a wall which had fallen against the new fence. My f5'2''wife leant the panels against the wall with one hand!!!! Oil was subsequently delivered the following day after contacting and complaining. On paying the invoice I requested a call back to discuss the non delivery..... to date still no call... will not use this company again ....."
So we are proud of breaking the 500 review barrier, committed to learning more, working harder, improving and delivering to you the best service we can.
We’re local, we’re best, we’re CPS.